ONLINE SHOP FAQ'S

Please read our FAQ before sending us a message.

How long will delivery take?

3-5 days working days

How secure is shopping in the Online Shop? Is my data protected?

We take security very seriously and have taken necessary steps to ensure your information is safe, which includes SSL

Do I receive an invoice for my order?

Yes. This get’s sent automatically as soon as you have paid for your order

FINE STATIONERY FAQ'S

Please read our FAQ before sending us a message.

What are the delivery charges?

Standard delivery charge is £20 and sent via Royal Mail Special Delivery or other courier service.

Is there a minimum order?

There is a minimum order of 50 for Save the Date, Wedding/Event Invitations and Thank You cards.

Do you print in house?

We don’t print in-house as there is no better way than to get achieve the best print finish for your stationery, and for this we use a Professional Printer. Your Stationery is outsourced to hand selected printers who use a grand production system, have invaluable knowledge and handle your stationery with love and care.

Is there a fee for changes to the design?

We want your stationery to be perfect, so we always include up to three complimentary rounds of refinements. Any alterations made after this are charged at £50 per hour.

Can we get samples?

Sample Invitations are available to order as and when.
Our sample Invitations will incur a non-refundable charge of £7.00 per invitation. This includes Postage and Packaging by Royal Mail First Class. You may order a maximum of 3 samples.

How long will delivery take?

We advise that orders should be placed to allow 4-6 weeks for delivery before your wedding date. This is to allow time for those rare instances where – for whatever reason – orders require amending.

We've noticed a mistake on our stationery

If you notice a mistake, please contact us as soon as possible to arrange amendments and reprints. Unfortunately, as noted in our Terms and Conditions, the responsibility for checking proofs falls to you, the client, so any reprints will incur a charge.

Do we own the designs?

All designs remain copyright of Ampersans Design Limited. Purchase of any stationery item(s) does not transfer copyright of the design.

I am planning a last minute wedding, can you help?

We appreciate sometimes things do get left to the last minute and we will do our best to help. If you email us your time scale, we will let you know if it is possible.